Support Center
The Boelter Support Center is your central hub for important policies, guidelines, and operational information. Here you’ll find key documents covering topics like delivery, freight best practices, payment terms, and returns – designed to help you work more efficiently with our team and stay informed about how we support your business. Browse the resources below to quickly access the information you need.
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This policy outlines how Boelter’s Creative team supports requests across the organization. It defines project types, submission requirements, timelines, and more – helping set clear guidelines to ensure high-quality creative work and an efficient partnership.
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Get answers to common freight and shipping questions, along with practical tips to help optimize delivery logistics and reduce unexpected costs.
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Review important delivery requirements and recommendations to ensure smooth, efficient receipt of your Boelter orders.
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Learn how to request order cancellations, including timing requirements and any applicable limitations.
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Understand Boelter’s payment policies, accepted terms, and billing expectations to help keep your orders and accounts running smoothly.
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Find details on return eligibility, restocking fees, and the steps required to obtain a return authorization before sending items back.